Privacy Policy

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This Privacy Policy explains how D R Downes & Associates collects, uses, and protects personal information when you use this website or make contact with us.

We are committed to handling personal data carefully, lawfully, and respectfully.

This website is operated by D R Downes & Associates, based in the United Kingdom. For the purposes of data protection law, we are the data controller responsible for any personal data collected through this site.

We may collect personal information when you:

• Submit an enquiry via the website
   
• Contact us by email or other electronic means
   
• Use the website in a way that provides technical data (see Cookies below)
   

The information collected may include:

• Your name
   
• Email address
   
• Any information you choose to include in your enquiry
   
• Technical data such as IP address or browser type (via standard analytics)
   

We only collect information that is necessary and relevant.

Personal information is used solely to:

• Respond to enquiries
   
• Communicate with you about services
   
• Manage administrative and professional matters
   

Information submitted through this website is not used for marketing purposes and is not shared with third parties for commercial use.

Submitting an enquiry does not create a therapeutic relationship.

All enquiries are handled confidentially and responded to directly by the practitioners.

Please note that website forms and email are not suitable for sharing highly sensitive or urgent information. If you proceed to work with us, confidentiality arrangements will be discussed and agreed separately as part of professional practice.

We process personal data on the basis of:

• Legitimate interest (responding to enquiries and managing communications)
   
• Consent, where applicable (for example, where you choose to contact us)
   

You may withdraw consent at any time by contacting us.

We take appropriate steps to protect personal data from unauthorised access, loss, or misuse.

Personal information is stored securely and only retained for as long as necessary to fulfil its purpose, or to meet legal and professional obligations.

We do not sell, trade, or share personal information with third parties, except where required by law or where necessary to protect legal rights.

This website may use basic cookies or analytics tools to understand how the site is used and to improve its performance.

These tools collect anonymised, technical information only and do not identify you personally. You can manage cookie preferences through your browser settings.

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
   
• Request correction of inaccurate information
   
• Request deletion of your data, where appropriate
   
• Object to or restrict processing in certain circumstances
   

To exercise these rights, please contact us using the details provided on the website.

This website may include links to external websites. We are not responsible for the privacy practices or content of those sites.

We may update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of the website indicates acceptance of the updated policy.

If you have questions about this Privacy Policy or how your information is handled, you are welcome to contact us via the details provided on the website.