Mental Health Crisis Services & Helplines

Useful mental health helplines. A simple guide and links to mental health helplines and crisis services available, how they can help and when to access them.

What are crisis services?

A crisis service is any service that is available at short notice to help you resolve a mental health crisis, or to support you while it is happening. These services can be provided by:

  • the public sector (NHS or social services)
  • the voluntary sector (charities or not-for-profit organisations)

What crisis services could help me?
There are lots of different ways you can access help when you’re experiencing a crisis.  On this page, you’ll find more information about the following services:

Crisis services and situations when this service can help.

Accident & Emeregency (A&E)

When you need immediate medical help – especially if you think you might act on suicidal thoughts, or you’ve harmed yourself and need urgent medical attention.

Emergency GP appointment

When you need urgent support for your mental health, but there’s no immediate danger to your safety or the safety of others.  Contact your GP Surgery or the out of hour service.

Crisis Resolution Home Treatment  Team (CRHT)

When you need urgent support, and you’re already in contact with your local mental health services.

How can I access this service? 

You can:

Take yourself directly there (if it’s too far to walk you could take public transport, call a taxi, or ask a friend to give you a lift).
Call 999 if you need an ambulance.

Listening Telephone Support Services

When you Need to talk to someone right away about how you’re feeling.


0300 304 7000

SANEline is a national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems.

The Silver Line

If you’re an older person (over the age of 55), the Silver Line is there 24 hours a day, 365 days a year to provide information, support and friendship. You can call them from anywhere in the UK on 0800 4 70 80 90 (freephone).


If you’re a man experiencing distressing thoughts and feelings, the Campaign Against Living Miserably (CALM) is there to support you. They’re open from 5pm–midnight, 365 days a year. Their national number is 0800 58 58 58, and they also have a webchat service if you’re not comfortable talking on the phone.
Nightline. If you are a student, you can look at the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.
Switchboard, the LGBT+ helpline

If you identify as gay, lesbian, bisexual or transgender, Switchboard is available from 10am–11pm, 365 days a year, to listen to any problems you’re having. Phone operators all identify as LGBT+. Their national number is 0300 330 0630, or you can email


If you live in Wales, you can contact the Community Advice and Listening Line (C.A.L.L). for a confidential listening and support service. Their number is 0800 123 737 or you can text ‘help’ to 81066.


Mind Infoline: 0300 123 3393

The Mind InfoLine offers thousands of callers confidential help on a range of mental health issues. Mind helps people take control of their mental health. We do this by providing high-quality information and advice, and campaigning to promote and protect good mental health for everyone. They also provide a special legal service to the public, lawyers and mental health workers.

No Panic

Helpline: 0800 138 8889

We are a voluntary charity which helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and other related anxiety disorders including those people who are trying to give up Tranquillisers. No Panic specialises in self-help through telephone recovery groups.


Helpline: 0800 1111

ChildLine is a counselling service for children and young people. You can contact ChildLine in these ways: You can phone on 0800 1111, send us an email, have a1-2-1 chat with us, send a message to Ask Sam and you can post messages to the ChildLine message boards . You can contact ChildLine about anything – no problem is too big or too small. If you are feeling scared or out of control or just want to talk to someone, you can contact ChildLine.


Helpline: 0800 018 2138

Parents’ Information Service gives advice to parents or carers who may be concerned about the mental health or emotional well being of a child or young person.

Get Connected

Freephone: 0808 808 4994 (1pm – 11pm)

Confidential National helpline for young people under 25 helps them work out what they need most. Can put them in touch with places that can help – whatever the issue.


Papyrus HOPElineUK: 0800 068 41 41

Support for those dealing with suicide, depression or emotional distress – particularly teenagers and young adults.

Campaign Against Living Miserably

Helpline: 0800 58 58 58

Support for young men under 35 suffering from depression.

Aware Defeat Depression

Helpline: 08451 202 961

Provides information and support to people affected by depression in Ireland and Northern Ireland.

The Samaritans

Tel: 116 123 (Free)

Whatever you’re going through, we’re here to help 24 hours a day. We won’t judge you and we won’t share what you tell us with anyone else. Get in touch by telephone, email, letter and face to face in the UK andIreland. Visit if you live outside the UK or Ireland.

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After being disappointed with a previous therapist, I was referred to Rebecca; I cannot praise her enough, her kindness, understanding and professionalism, as well as being extremely empathetic. She was able to get to the heart of my problem really quickly, made me realise what I needed to do to put myself in a better place. I am now much more secure and in a happy place. I would like to thank her for her help.

May 5, 2016