Privacy policy

Our Privacy Principles

In our Privacy Policy, we share how we look after any personal information you share with us.

This is central to our values as Practitioners. We want everyone who comes to us for support, to feel confident about how any personal information they share will be looked after or used.

You can be confident that:

  • We only use personal information in the ways we need to and that is expected of us.
  • We will keep you up to date with our work, including how we are campaigning to improve services, raising awareness, promoting understanding.
  • But, we only use your personal information to do this if you have previously told us that’s OK.
  • We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications – and we promise your request will respected straight away.
  • We will never release your information to other organisations for their marketing purposes.
  • We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be vulnerable.
  • We take all reasonable care to safeguard your personal information through appropriate levels of security measurers and secure business processes.

Privacy Policy and terms of us

This Privacy Policy outlines the terms and conditions for the use of this site.

Privacy Policy

Data Controller

Any personal information that you provide on this website is controlled by the D R DOWNES & ASSOCIATES (“We”).

  • We know that your privacy is very important to you.
  • We promise that it is even more important to us.

How we collect personal information about you

We may collect personal information from you when you interact with us and when you attend an initial consultation. There are many occasions when this could happen, for example: if you enquire about our activities, register with us, ask a question about mental health, apply for a job or volunteering opportunity.  If you chose to provide some optional feedback or otherwise provide us with personal information, this may be when you phone us, go onto our website, through the post, or in person.

What information do we collect?

The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number.  As well as information you provide in session or any correspondence between us.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in our emails. We may use this information to personalise the way our websites is presented when users visit it.  This would be for the purpose of making improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

A special note about the Sensitive Information we hold   

If you contact us by means of general communications such as blogs or general emails, you may choose to provide details of a sensitive nature.

We only use it for the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others, children contacting us and sharing serious issues.

If you provide us with any Sensitive Personal Data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.

Sensitive personal data maybe classified includes but is not limited to information concerning gender, sexuality, racial or ethnic origin, political opinions, religious beliefs, physical, medical or mental health, relationships, sexual life, criminal proceedings and convictions.

Your personal information details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.


Cookie is a name for a small file, usually of letters and numbers, which are download onto your device, like your computer, mobile phone or table when you visit a website.

They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve our site.

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

We use all four categories of cookies:

  • Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
  • Performance cookies collect anonymous information about how you use our site, like which pages are visited most. No information that identifies you is kept.
  • Functionality cookies remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. They are anonymous.
  • Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

No cookies, please

You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.

But, if you choose to refuse all cookies you may not be able to use our website properly.

You can also opt-out of Addthis tracking, although we think it improves your web experience.

If you have any questions about how we use cookies, please Contact | Contact us.

How do we use personal information?

We may use your personal information to:

  • Provide you with the important advice and support you’ve asked us for, whether this be over the telephone, through our publications or other important services;
  • Provide or administer activities relating to all our services: updating you with important administrative messages, to help us identify you when you contact us, and help us to properly maintain our records;
  • Improve your experience with us. We may use your information to enhance the service that our staff provide, to improve our information and communications, or to personalise the website to better suit your needs;
  • Provide you with information about our plans. This may be letting you know about new or enhanced service we hope will be useful and interesting to you.  This of course we will only do; with your consent, or where we need to fulfil a contract or service with you, or where we believe you will expect to be updated and contacted by us. You can of course ask us at any time to change how we contact you, simply contact ‘’.
  • We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority).

To do some of this, we may share your information with our trusted suppliers, but is always carried out under our instruction, and is never for their marketing approaches. We ensure that they store the data securely and delete it when it is no longer needed.

Your choices

We’d like to keep our all valued supporters up to date with our progress. So, to update you on what we’re doing and ask whether you’d be able to support us, where we are able to, we’d like to keep in touch with you (by post, phone, email, text and other electronic means) about our progress and how you can continue to help us in this important mission.

Please be reassured respect lies at the heart of everything we do: we respect any information you share with us and you can change your mind and remove or add your consent at any time, by simply contacting us on

In cases where we may need to transfer and process your personal information outside the  European Economic Area (EEA). We will comply fully with our legal obligations as a data controller and take all steps necessary to ensure that your personal information is treated securely and in accordance with legislation.

Who sees your personal information?

The personal information we collect about you will be used to support you and been seen by our authorised personnel; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to by law.

We will never sell or share your personal information with organisations, so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

Your Information Security

We take the security of your personal & sensitive personal information extremely seriously.

We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.  We only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations.

Here are some of the ways we protect your personal information:

  • If you provide personal information to us online that information is encrypted for protection on transmission to us. Encryption is the process through, which sensitive information is scrambled before it is transmitted.  So the information remains private even if it is intercepted. However, unless your internet browser supports you will not be able to take advantage of this level of security.
  • Offline, your personal information is kept securely on our database specifically designed and developed for mental health professions and in our administration office.
  • Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy.  We are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

Your communication with us

Your communications with us (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.

How to access your personal information

You also have a right to know what personal information we hold about you. To access this information you will need to make a subject access request.  If the application is in respect of couples or family counselling, the consent of all parties is required before any information can be released.

To do this you simply put your request in writing to the address below, along with a cheque for the sum of £10.00.  There is a requirement of proof of identity.  So  please send a copy of your passport or driving licence and proof of address by seeing a utility bill. Upon safe receipt of this information you will receive a respond within 30 days.


Suite 14, Station House, Central Way, Warrington, WA2 7TT

How to update your personal information

You may ask us at any time to update your details, correct or remove information you think is inaccurate by:


Suite 14, Station House, Central Way, Warrington, WA2 7TT


Tel: 0330 00 11 037

Changes to our Privacy Policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information.  Any changes will be notified to you by updating this policy.  So please check this Policy to see if any changes have been made that are important to you. Where appropriate, changes will be notified to you by email.

This Privacy Policy (version 1.0) was last updated on 02/03/2018.

Who we are

Here at D R DOWNES & ASSOCIATES, we are committed to protecting your personal information and to give you reassure.  You have control over the information we store about you and what types of information you would like to receive from us.

For further information about our privacy practices, please contact us by:


Suite 14, Station House, Cental Way, Warrington, WA2 7TT

Calling us on 0330 00 11 037

Emailing to

Term of Use

These Terms of Use govern your use of the D R DOWNES & ASSOCIATES (“We”) website. By using the website you are indicating your acceptance of these Terms of Use. We may update the Terms of Use from time to time.


The information and images contained on our websites are the property of D R DOWNES & ASSOCIATES and are protected by copyright laws. All software used on this website is the property of D R DOWNES & ASSOCIATES or our software suppliers and is protected by copyright laws. The content of websites may not be distributed, modified, reproduced in whole or in part without the prior written permission of D R DOWNES & ASSOCIATES. Material may be downloaded free of charge or printed without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner, in a misleading context or for commercial purposes. Where this material is being issued to others, the source (including web address) and copyright status must be acknowledged.


We do not accept any responsibility for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of D R DOWNES & ASSOCIATES websites. We do not guarantee that access to and use of our website will be uninterrupted or error-free. Mention of third party products, services, companies and websites on any D R DOWNES & ASSOCIATES website is for informational purposes only and constitutes neither an endorsement nor a recommendation Please note that all third party products must be ordered directly from the vendor, and all licenses and warranties, if any, take place between you and the vendor. D R DOWNES & ASSOCIATES website holds a wide range of links to related websites from a variety of related organisations, companies and services. While every effort is made to check the content and accuracy of the websites we link to, we take no responsibility for information contained on websites maintained by other organisations or for action taken as a result of information contained on websites maintained by other organisations

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. Visit the Information commissioner’s website for more information on UK data protection.

default image

After being disappointed with a previous therapist, I was referred to Rebecca; I cannot praise her enough, her kindness, understanding and professionalism, as well as being extremely empathetic. She was able to get to the heart of my problem really quickly, made me realise what I needed to do to put myself in a better place. I am now much more secure and in a happy place. I would like to thank her for her help.

May 5, 2016